Ausbuild has appointed a Privacy Officer. If you have any queries or complaints regarding your personal information, please contact our Privacy Officer using the contact details listed below.
What is your personal information?
What personal information do we collect?
The information we collect about you depends on the products, services or information that you ask us to provide to you. We may collect information such as:
A cookie is a small text file that a website may write to your hard drive when you visit the website. A cookie file can contain information, such as a userID, that the website uses to track the pages you have visited. The only personal information a cookie can contain is information you personally supply. A cookie cannot read data on your hard disk or read cookie files created by other websites.
How is your personal information collected?
Ausbuild will collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect it in ways including:
We may also collect personal information from third parties including from our related companies, third party companies including but not limited to, marketing agencies, data collection agencies , credit reporting agencies, law enforcement agencies and other government entities.
What happens if Ausbuild cannot collect your personal information?
If you decide not to provide Ausbuild with the personal information described above, some or all of the following may happen:
For what purposes does Ausbuild collect, hold, use and disclose your personal information?
Ausbuild operates the following businesses:
Ausbuild collects personal information in order to carry on the above businesses, to provide property-related products and services, to improve our products and services and to communicate with our customers and investors. Personal Information may also be disclosed between Ausbuild's businesses, related companies and trusts.
Ausbuild also collects, holds, uses and discloses your personal information for the following purposes:
Your personal information will not be shared, sold, rented or disclosed other than as described in this policy.
Ausbuild may send you direct marketing communications and information about:
These communications may be sent in various forms, including by telephone, post, fax, email, SMS or by other forms of electronic messages. You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will try to use that method whenever practical to do so.
In addition, at any time you may opt-out of receiving marketing communications from Ausbuild by contacting us (see the details below) or by using any opt-out facilities provided in the marketing communications. If you opt-out using the opt-out details specified in a marketing communication, we will ensure that your name is removed from the mailing list that we used to send you that particular communication. If you wish to opt-out of other (or all) marketing communications or mailing lists, please see below.
How can you opt-out of other marketing communications?
You can opt out if you prefer to not receive direct marketing communications about our latest products, services, promotions and offers. You may wish to opt-out of selected mailing lists or all Ausbuild mailing lists.
In order to opt-out, please contact our Privacy Officer using the contact details below.
Please note that, if Ausbuild is currently providing you with services or products, Ausbuild will still need to send you essential information about your account, the relevant services or products and other information required by law.
To whom does Ausbuild disclose personal information?
Parties to whom Ausbuild may disclose relevant personal information include:
If any Ausbuild business, company or trust is sold to another organisation, we may transfer any personal information we hold about you to that organisation.
No employee is able to access information they do not require for their duties. There are passwords and security access IDs in place to restrict access to confidential and personal information to those who need it perform their duties.
If you wish to seek access to the personal information we may hold about you, please contact our Privacy Officer. Where we hold information that you are entitled to access, we will try to provide you with a suitable means of accessing it (for example, by mailing or emailing it to you).
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or it would result in a breach of confidentiality. If that happens we will give you written reasons for the refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. If you wish to update the personal information that Ausbuild may hold, please complete the Change Details Request Form. In some unusual cases we may not agree that there are grounds for amending your personal information. If that happens, we will add a note to the personal information stating that you disagree with it.
We will not charge you for simply making the request and will not charge for making any corrections to your personal information. Depending on the nature of the request, we may ask you to verify your identity, put your request in writing and to complete an enquiry form, which will be sent to you.
You may contact our Privacy Officer by:
Email: email@example.com; or
Post: Privacy Officer, Ausbuild, 2 Pittwin Road, Capalaba QLD 4157
What is the process for complaining about a breach of privacy?
Ausbuild requests that complaints about breaches of privacy be made in writing, so we can be sure about the details of the complaint. Our Privacy Officer deals with privacy complaints and any complaints should be directed to the Privacy Officer using the contact details above. We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After Ausbuild has completed its enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if Ausbuild has changed its view. If you are unsatisfied with the outcome, Ausbuild will advise you about further options including, if appropriate, review by the Privacy Commissioner within the Office of the Australian Information Commissioner.
Ausbuild takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, misuse, modification or disclosure.
Last updated 22 May 2019